Insightlatticepoint

Engagements

Work built around commerce journeys

Each engagement produces maps, reviews, boards, or workshop practice your digital commerce team can use in the next planning cycle.

Commerce team reviewing a printed customer journey map on a large table

Customer Journey Mapping Engagement

A structured engagement that charts how shoppers move from discovery to purchase and support across your commerce channels.

On-site or remote facilitated engagement · 3–5 weeks · Fixed project fee from THB 85,000

Open
Analyst studying printed commerce reports beside a laptop in a bright office

Commerce Analytics Review

A focused review of how your commerce metrics tell the customer story — and where the picture is incomplete.

Remote review with Bangkok readout · 10–14 days · From THB 42,000

Open
Large printed journey visualization boards on a wall in a meeting room

Journey Visualization Boards

Commissioned visual boards that make customer paths clear for executives, partners, and store teams.

Commissioned design delivery · 2–3 weeks · From THB 28,000 per board set

Open
Facilitator leading a workshop with commerce colleagues around a table

Path-Reading Workshop

A half-day workshop that teaches commerce teams how to read journey maps and spot actionable friction together.

Facilitated half-day session · 4 hours · THB 18,500 per session (up to 12 participants)

Open