Refund and cancellation
This policy covers deposits and fees for professional engagements with Insightlatticepoint Co., Ltd.
Eligibility
Refunds apply to fees paid for engagements described on this site: journey mapping, analytics reviews, visualization boards, and workshops. Eligibility depends on how much scheduled work has started and the notice you provide.
Timeframe to request
Send refund or cancellation requests in writing to info@insightlatticepoint.click within fourteen days of the event that triggers the request (for example, cancellation notice or delivery dispute).
Full and partial refunds
- If you cancel more than ten business days before a scheduled workshop or kickoff, we refund paid fees minus any non-recoverable booking costs already incurred.
- Cancellations between five and ten business days before kickoff receive a 50% refund of fees paid for unused work.
- Cancellations within five business days, no-shows, or abandonment after kickoff are not refundable for the reserved period.
- If Insightlatticepoint cancels and cannot offer a suitable alternative date, you receive a full refund of amounts paid for the cancelled portion.
Work already started
For multi-week mapping or board commissions, fees for completed stages (interviews finished, drafts delivered) remain due. Unused future stages may be refunded or credited by written agreement.
Deposits
Deposits secure calendar time. They are refundable under the notice windows above before work begins. After discovery interviews start, deposits apply to completed labour and are not returned for that stage.
Non-refundable items
Purchased print production, courier fees, and third-party venue costs billed at cost are non-refundable once ordered with your approval.
Rescheduling
You may reschedule a workshop or kickoff once without penalty when you give at least five business days’ notice, subject to facilitator availability. Later changes may incur a rescheduling fee of up to 15% of the engagement fee.
Process and timing
Approved refunds are processed to the original payment method within fourteen business days of written approval. We confirm the amount and method by email.
Contact
Refund requests: info@insightlatticepoint.click · 022842659 · Street: 1821/9 Soi Wat Parivas Fangnua Rachadaphisek; City: Yan Nawa; State/province/area: Bangkok; Zip code: 10120; Country calling code: +66; Country: Thailand